We care about you
Customer Care
If we can improve on our service, tell us, and we will do our best to make it happen as quickly as possible.
We care about you
We value our customers travel experience so much we do everything possible to ensure we live up to our proud reputation. If we can improve on our service, tell us, and we will do our best to make it happen as quickly as possible.
We ensure that the vehicles transferring our customers are clean, safe and driven by professional drivers.
Your driver will telephone you prior to collection to introduce themselves, putting your mind at rest that our driver will be there ready and waiting for you on the day.
We operate a 24hr duty controller so that if your vehicle does experience a problem during your cruise transfers and we need a replacement, we can use our resources to find a replacement quickly and efficiently, minimising any stress and concerns to our valued customers.
In an emergency you can contact Ports Direct on 07700 900592. Please note that this number should only be used in an emergency situation. For anything else, our advisors are on 0808 157 0592 — or read what our customers say about us.
How we look after you
Clean, safe, professionally driven
We ensure that the vehicles transferring our customers are clean, safe and driven by professional drivers.
A call before collection
Your driver will telephone you prior to collection to introduce themselves, putting your mind at rest that our driver will be there ready and waiting for you on the day.
24hr duty controller
If your vehicle does experience a problem during your cruise transfers and we need a replacement, we can use our resources to find one quickly and efficiently, minimising any stress and concerns.
Testimonials
We care what our customers think…
As a travel agent I have provided my clients with transport to and from their cruise with Ports Direct since they began. The service has been reliable without exception and I am happy to recommend them
Travel agentRegular account client Ports Direct offer a professional service to our clients, the transport is first class, punctual & comfortable for our clients journey no matter what the distance may be. They cater for the passengers needs in the best way possible. We would…
Cruise specialist agencyTrade partner Thank you for the excellent service you provided from the Wirral to Dover on 19/10/13 and return on 16/11/13. The driver was a lovely man to spend 6 hours travel with. He and his vehicle were immaculate and nothing was too much trouble for him to…
Cruise passengerWirral to Dover transfer
Something we could do better?
Tell us — we do everything possible to live up to our proud reputation, and we would rather hear it from you.