Ports Direct takes your privacy seriously and this privacy statement discloses the privacy practices for Ports Direct.
Ports Direct is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others unless explicitly stated in this document, otherwise agreed in writing with the person to whom the information refers or we are required to do so by law.
In order to provide transport services to the user, Ports Direct has to provide limited information to operational partners, for example; to provide a door-to-door service Ports Direct need to provide the taxi operator with the users name and address. Ports Direct only provides such data as is operationally necessary for provision of services.
When completing the contact form, order forms, or other forms, the user volunteers their name and contact details. This data is transmitted to Ports Direct where it is used to process and respond to the user's enquiry or to fulfill their order. By submitting the form, the user agrees to this use of the volunteered data.
Ports Direct uses IP addresses and browser type/version information to analyse trends/usage, administer the site and gather broad geographic information for aggregate use. None of the data collected is linked to personally identifiable information. Ports Direct may share summaries of our log file data with third parties. We will not share any data that could be identified with an individual person.
Ports Direct takes your on-line security seriously.
Information Collection and Use
When you book your cruise transport with Ports Direct, you have the option of paying on-line. Our payment pages are hosted by Barclays Bank and secured with SSL encryption. When you pay on-line, you provide your card details directly to the bank. At no time are they known to, or stored by, Ports Direct or it's systems.
If you prefer to pay by other means this can be arranged, please speak to a member of our customer services team on 0843 0843 003 if you have any queries or worries about on-line payments.
When you place your first order with Ports Direct an account will be created for you. The login details for this account will be sent to you along with your order confirmation.
Do not share your login details with anyone. If you lose or forget your password you can request a new one from our login page.
At no time will any member of Ports Direct's staff ask you for your password. If anyone asks you for your password, do not tell them. If you suspect your account has been compromised, please contact a member of our customer services team on 0843 0843 003.
May I take this opportunity to thank Ports Direct for excellent service. My first time with you, but not my last. The driver was excellent and attentive and our holiday started well thanks to him. His reassuring phone call a week before the cruise... Gill Davies,
I am aware that people often complain about services but rarely give a compliment. I therefore wish to compliment you on the excellent service we received both from Karl Lapage who dealt with my query quickly, but also the driver who was very... Mrs Anne Sherman,
Dear Sirs Just a line to thank you for the cancellation document for my travel insurance claims form and for the very kind and helpful letter that accompanied it. Fate decreed that I can't go on this wonderful Canaries cruise (I've always wanted... (Miss) Jean Gordon Macleod,
0843 0843 003
0044 (0)1268 747317 (outside of UK)
0843 0843 002
In an emergency you can contact Ports Direct on:
Please note that this number should only be used in an emergency situation.