Ports Direct Shared Door-To-Door Service is our most popular service. You will be picked-up from home and driven to the ship, collecting additional passengers en-route where required. There will be a maximum 3 additional pick-ups.
Ports Direct shared services are currently available for Royal Caribbean, Celebrity and Fred Olsen cruises that depart from a UK port. Private transfers are available for all other cruise lines and UK cruise ports & airports.
Vehicles are scheduled to arrive at the cruise ship 3-4 hours prior to sailing time and routes are planned to be as direct as possible to/from port with courtesy rest breaks planned at regular intervals.
The Ports Direct website provides the price you will pay for your transfer. Please Note that Shared Service prices are only available for selected Cruise Lines and not all departures.
If passenger numbers are low on our Shared Services we reserve the right to cancel any bookings made on that service even when the service has been planned and Travel Documents issued. Under those circumstances you can then request an upgrade to a Private Service.
The vehicle size provided by Ports Direct is dependent upon the number of passengers to be transported to/from the cruise ship.
All our Ports Direct vehicles are well maintained and serviced before every trip; still in case of any breakdown our 24/7 emergency number along with our strong local network provides a replacement vehicle within minutes.
Passengers using the Ports Direct service are requested to carry a sensible amount of cruise luggage. This should comprise of maximum one large case, of reasonable size and weight, and one piece of hand luggage (per person). Additional baggage can be pre-booked on shared service but will be charged. If you book a private service then ensure you only carry the amount of luggage suitable for that vehicle.
Additional luggage is charged at £10 + VAT and £35 + VAT (each way) for hand baggage and suitcases respectively.
Lightweight and foldable wheelchairs can be carried at £50 + VAT (each way), Folding Walking Frames/Aids at £20 + VAT (each way) and Lightweight Scooters (*) at £70 + VAT (each way). Please contact us on 0843 0843 003 to add items to your booking with Ports Direct.
* Transportable electric mobility scooters weighing no more than 40kg, a maximum of 110cm in length and 50cm wide by 30cm in height (when collapsed) are allowed to be transported within Ports Direct vehicles.
Ports Direct can carry passengers that are completely wheelchair bound through the private service only. Simply choose mobility vehicle as the vehicle option during the booking process. We do not offer the mobility service when you book a shared service.
All our approved carriers are regularly assessed to ensure they are compliant with and approved by the UK transportation industry, and fully compliant with safety and legal driver hour regulations. Operator driving licenses are checked and the necessary insurances are logged and held on file. Vehicles are checked to ensure they are to the required age and specification to carry our passengers, and drivers are pre-screened and trained to deliver a first class service.
Bookings must be made at least 30 days before your cruise sailing date when booking a shared service, and 14 days before the cruise sailing date when booking a private service. If you are within the time allowance please call us on 0843 0843 003.
You will receive email confirmation when your booking is made and a further email around 21 days before your departure specifying details of your transfer and contact numbers.
Yes. Ports Direct or our sister company Coach Direct can cater for groups of all sizes. Please call Ports Direct in these instances for a quotation.
If you cancel 30 days or more before your cruise transfer you will be charged 25% of your invoice. Cancellations made after this will be charged at 100% of full invoice figure due.
Please call Ports Direct on the main number at 0843 0843 003 as soon as any changes are known. You should whenever possible quote the original Ports Direct booking ID number during this call.
Just to say we were delighted with your transport arrangements. The two drivers concerned were excellent and very helpful The vehicles both going to Dover and coming home were clean and very comfortable We would have no hesitation in using your... Sheila Cianchi,
I am aware that people often complain about services but rarely give a compliment. I therefore wish to compliment you on the excellent service we received both from Karl Lapage who dealt with my query quickly, but also the driver who was very... Mrs Anne Sherman,
Dear Sirs Just a line to thank you for the cancellation document for my travel insurance claims form and for the very kind and helpful letter that accompanied it. Fate decreed that I can't go on this wonderful Canaries cruise (I've always wanted... (Miss) Jean Gordon Macleod,
0843 0843 003
0044 (0)1268 747317 (outside of UK)
0843 0843 002
In an emergency you can contact Ports Direct on:
Please note that this number should only be used in an emergency situation.