We value our customers travel experience so much we do everything possible to ensure we live up to our proud reputation. If we can improve on our service, tell us, and we will do our best to make it happen as quickly as possible.
We ensure that the vehicles transferring our customers are clean, safe and driven by professional drivers.
Your driver will telephone you prior to collection to introduce themselves, putting your mind at rest that our driver will be there ready and waiting for you on the day.
We operate a 24hr duty controller so that if your vehicle does experience a problem during your cruise transfers and we need a replacement, we can use our resources to find a replacement quickly and efficiently, minimising any stress and concerns to our valued customers.
Dear Ports Direct, Now we are home from our cruise I must write to express our thanks for your excellent service in getting us to Harwich on 29 May. The vehicle was on time, to the minute, a pleasant and helpful driver and a very comfortable... Margaret & Derek Mann,
I am aware that people often complain about services but rarely give a compliment. I therefore wish to compliment you on the excellent service we received both from Karl Lapage who dealt with my query quickly, but also the driver who was very... Mrs Anne Sherman,
Having recently used your company to transport us to and from Dover, I would be grateful if you could pass on our thanks to the two drivers involved. The road conditions were not good, particularly on the way back, but they both did a very... Patricia Smith,
0843 0843 003
0044 (0)1268 747317 (outside of UK)
0843 0843 002
In an emergency you can contact Ports Direct on:
Please note that this number should only be used in an emergency situation.