We value our customers travel experience so much we do everything possible to ensure we live up to our proud reputation. If we can improve on our service, tell us, and we will do our best to make it happen as quickly as possible.
We ensure that the vehicles transferring our customers are clean, safe and driven by professional drivers.
Your driver will telephone you prior to collection to introduce themselves, putting your mind at rest that our driver will be there ready and waiting for you on the day.
We operate a 24hr duty controller so that if your vehicle does experience a problem during your cruise transfers and we need a replacement, we can use our resources to find a replacement quickly and efficiently, minimising any stress and concerns to our valued customers.
I am aware that people often complain about services but rarely give a compliment. I therefore wish to compliment you on the excellent service we received both from Karl Lapage who dealt with my query quickly, but also the driver who was very... Mrs Anne Sherman,
May I take this opportunity to thank Ports Direct for excellent service. My first time with you, but not my last. The driver was excellent and attentive and our holiday started well thanks to him. His reassuring phone call a week before the cruise... Gill Davies,
I should like to record how very pleased I have been at the service provided by Ports Direct on our recent journey to and from Dover on the 4th and 11th July. Despite having to travel with other passengers from Cornwall our driver arrived exactly... Margaret J. LeM. Hutchesson (Mrs), Cornwall
0843 0843 003
0044 (0)1268 747317 (outside of UK)
0843 0843 002
In an emergency you can contact Ports Direct on:
Please note that this number should only be used in an emergency situation.